Communicate to Deescalate

In this VetFuel session, Alyssa Mages, CVT, and Caitlin Keat, Co-founders of Empowering Veterinary Teams, LLC will use their experience in crafting a successful communications strategy for veterinary practices to share how you can apply those strategies to your own practice. Alyssa and Caitlin will talk about the nine Cs of communication, how to improve it across the practice, the importance of recognizing and respecting differences in staff and clients, and how to handle less-than-ideal situations. They will use real-life scenarios, giving you immediate deliverables to put to work in your own practice, creating a communications strategy that works for everyone today and moving forward.